DO YOU GUARANTEE YOUR ARRIVAL TIME?
Margaret Weathers • August 17, 2023
This is a subtitle for your new post
All moves are subject to time variations. We are regulated by the Federal Motor Carrier Safety Administration, who acting with the Federal Department of Transportation, has the duty to ensure that the roads are safe. One of these duties entails ensuring that heavy duty trucks are in compliance. This means that they can and do regularly stop and inspect trucks for safety. We are mandated to adhere to these inspections or run the risk of being put out of service. These inspections can take between 15 minutes and 3 hours, depending on the officer.
We are also at the mercy of traffic conditions, weather, roadway restriction (weight limits, over head clearance heights, etc.). Customers also dictate are scheduling. Until we arrive on a move we trust that the shipper has given us a good idea of their inventory and/or the time they need to complete the move when they are scheduling their move. Sometimes, despite their best intentions, the shipper has significantly underestimated the inventory of their goods. This translates to a move taking longer than we have scheduled or needing additional equipment that was not scheduled. We will notify you as soon as it becomes apparent that we will miss our targeted time for your appointment. Therefore we must ask for flexibility in our arrival time for afternoon moves
HOW DO I FILE A CLAIM? We have an internal process for handling claims. The best thing you can do to protect your interest is to document via writing and photos as much as possible. Keep all packaging etc.
MOVING DURING THE HOLIDAYS Moving during the holidays is never ideal, but life does not take a break for our personal celebrations. While we do not move on Christmas Day, we will accommodate other days as necessary.
There are items that you may need immediately upon arrival at your new home. To keep track of it, we recommend getting a clear tote and putting it in your car. These are things like medications, next day work clothes, remote controls to tvs etc.
WHAT HAPPENS TO THE SCREWS FROM MY FURNITURE? Many times beds and other furniture items are assembled with screws or other hardware. We recommend that you have some sealable baggies available to put them in and label them per item (kind bed, queen bed, Mary's bed, Tommy's dresser mirror screws) and so forth.
DO WE MOVE HOT TUBS? We do move hot tubs, but much like safes, we need to know all the details at both locations as well as it needs to be disconnected and empty prior to our arrival.
WE DON'T WORK ON THANKSGIVING SO THAT OUR EMPLOYEES CAN ENJOY THEIR TIME WITH THEIR FAMILIES!! ENJOY YOUR FAMILIES!!
DO YOU MOVE SAFES? I get this question a lot. And yes, we do. But we need to know a lot more about the safe than, "it's heavy"!! Make/brand Model Height Weight Depth Stairs at load address? Stairs at unload address? Going over grass at either address? Will it be empty? Does the door come off? Basically I need to know everything about it so that I can plan and have proper resources.
DO YOU MOVE MOTORCYCLES? We can accommodate moving motorcycles both locally and long distance however we need to schedule this appropriately and well in advance.
DO YOU MOVE INTERNATIONALLY? We do not do international moves but we can prepare the items for shipping for you.
HOW DO I PAY FOR MY MOVE? We take most methods of payment. If paying with credit or debit, that can be provided to the office the day before. If it is to be invoiced, that needs to be approved in advance. If paying with cash, that will need to be discussed in advance as well.
