NOW THAT I KNOW TIPPING IS ACCEPTABLE, HOW DO I TIP?
Margaret Weathers • March 16, 2023
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So now that we know tipping is acceptable, how do I do it?
I always prefer that the customer provide the tip directly to each mover.
This allows the mover to express their appreciation to the customer directly. It also allows the customer to tip each mover as they see fit. Sometimes a mover may show extra care for an elderly family member or work through their break. Whatever the reason, some customers prefer to give that mover a little extra.
While we do allow for tips to be added to the bill total and put on a credit card, it slows down the process by which the mover will receive the tip. We have heard there are companies that do not forward the tip to the movers and we 100% disagree with this practice and ALWAYS forward any tip onto the movers. I personally don't want that kind of karma visiting me!!
HOW DO I FILE A CLAIM? We have an internal process for handling claims. The best thing you can do to protect your interest is to document via writing and photos as much as possible. Keep all packaging etc.
MOVING DURING THE HOLIDAYS Moving during the holidays is never ideal, but life does not take a break for our personal celebrations. While we do not move on Christmas Day, we will accommodate other days as necessary.
There are items that you may need immediately upon arrival at your new home. To keep track of it, we recommend getting a clear tote and putting it in your car. These are things like medications, next day work clothes, remote controls to tvs etc.
WHAT HAPPENS TO THE SCREWS FROM MY FURNITURE? Many times beds and other furniture items are assembled with screws or other hardware. We recommend that you have some sealable baggies available to put them in and label them per item (kind bed, queen bed, Mary's bed, Tommy's dresser mirror screws) and so forth.
DO WE MOVE HOT TUBS? We do move hot tubs, but much like safes, we need to know all the details at both locations as well as it needs to be disconnected and empty prior to our arrival.
WE DON'T WORK ON THANKSGIVING SO THAT OUR EMPLOYEES CAN ENJOY THEIR TIME WITH THEIR FAMILIES!! ENJOY YOUR FAMILIES!!
DO YOU MOVE SAFES? I get this question a lot. And yes, we do. But we need to know a lot more about the safe than, "it's heavy"!! Make/brand Model Height Weight Depth Stairs at load address? Stairs at unload address? Going over grass at either address? Will it be empty? Does the door come off? Basically I need to know everything about it so that I can plan and have proper resources.
DO YOU MOVE MOTORCYCLES? We can accommodate moving motorcycles both locally and long distance however we need to schedule this appropriately and well in advance.
DO YOU MOVE INTERNATIONALLY? We do not do international moves but we can prepare the items for shipping for you.
HOW DO I PAY FOR MY MOVE? We take most methods of payment. If paying with credit or debit, that can be provided to the office the day before. If it is to be invoiced, that needs to be approved in advance. If paying with cash, that will need to be discussed in advance as well.
